Here you can find our latest policies.
We provide the Site as a customer relationship management (“CRM”) tool for our members, who can advertise property details, govern property transactions and update their customers as appropriate. Our members include estate agents and letting agents (“Members”).
• Who we are;
• Our website;
• Our collection and use of your personal information;
• Transfer of your information out of the UK and EEA;
• Cookies and similar technologies;
• Your rights;
• Keeping your personal information secure;
• How to complain;
• How to contact us.
This website is operated by Street Systems Limited (company number 121168781), whose registered office is at 11-13 Spear Street, Manchester M1 1JU (referred to as “we”, “us” and “our”). We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We collect personal information about you when you access the Site, register with us, contact us, call us, visit us, send us feedback, purchase or use products or services via the Site, post material to the Site, communicate with our Members and/or complete surveys.
We collect this personal information from you either directly, such as when you register with us, contact us or receive services via the Site, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
We also collect personal information about you from other sources, such as our Members, who may provide your details in order for you to access CRM services through the Site or communicate with you through their integrated emailing system.
The personal information we collect about you depends on the particular activities carried out though the Site. This information includes:
• your name,
• address and contact details;
• date of birth;
• details of any feedback you give us by phone, email, post or via social media;
• information about the services we provide to you; and
• your account details, such as username and login details.
We use this personal information to:
• create and manage your account with us;
• verify your identity;
• provide, and improve, our services;
• customise our website and its content to your particular preferences;
• notify you of any changes to our website or to our services that may affect you;
• and where appropriate, offer you additional services that may be of interest or use to you, or introduce you to third parties who provide such services.
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
• Consent: where you have given us clear consent for us to process your personal information for a specific purpose;
• Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
• Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations);
• Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
Property data, including addresses, locations, images, asking prices, sales history and associated prices (where applicable).
From our Members or other third parties, such as the Land Registry
We use this information:to create and manage your account with us;
• to provide our CRM services through the Site;
• to enable our Members to advertise the relevant properties online;
• to allow our Members to communicate with you about their services to you;
• to assist parties, such as our Members or potential purchasers or tenants, in their research of market and property trends, as well as approximation of property values;
• for other commercial purposes, such as to build property databases, identifying trends and automated valuation estimates.
We rely on the following lawful bases for collecting and using this information:
• Legitimate interest;
To the extent that property data is personal data, such data will often cease to be personal data over the passage of time. Property information will remain available on the Site to provide users of the Site with historical data, such as previous sale and letting prices.
Your name, contact details, current residential address, details relating to properties you are interested in or are seeking to sell and or let, information you provide via communications with us or with our Members through the Site.
Through both you and our Members
We use and share this information:to create and manage your account with us;
• to provide our CRM services through the Site;
• to enable our Members to advertise the relevant properties online;
• to allow our Members to communicate with you about their services to you, including alerts in relation to your property transactions;
• to provide clearer and auditable communication between you and our Members in respect of their services to you.
We rely on the following lawful bases for collecting and using this information:
• Legitimate interest;
• Consent (where applicable).
We will store this personal data for 2 years to allow us to provide our services through the Site and to monitor market trends.
Where we hold your consent, we will store this personal data for 2 years to contact you where appropriate in respect of other services provided by both our group and third parties.
After 2 years we may retain such data in an anonymised form to continue to monitor market trends.
Electronic device information, including your internet protocol (IP), the MAC address of the electronic device’s wireless network interface, user preferences in respect of the Site.
Technical data received through electronic device usage by you
We use this information:
• to provide our services through the Site;
• to review our service provision and provide improvements and optimisations where appropriate;
• for troubleshooting, data analysis, statistical and survey purposes.
We rely on the following lawful basis for collecting and using this information:
• Legitimate interest.
We will store this personal data for two years to allow us to review and monitor patterns and trends on the Site. After two years we may retain such data in an anonymised form.
Where we have an appropriate legal basis to do so, we may share personal data with third parties, such as our Members or third party suppliers.
This data sharing enables us to provide our services through the Site, as well as offer you additional services that may be of use or interest to you, or introduce you to third parties who provide such services.
Some of those third-party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.We will not share your personal information with any other third party.
We may transfer your personal information outside the United Kingdom (UK) and European Economic Area (EEA).Some countries outside of the UK and EEA do not have the same data protection laws as the UK and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the UK and EEA, any transfer of your personal information will be subject to appropriate relevant safeguards (as permitted under Article 46 of the General Data Protection Regulation) that are designed to help protect your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. We will not otherwise transfer your personal data outside of the area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
We would like to send you information about products and services that may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We would also like to share your information with selected third parties, so that they may send you information about their products or services, depending on what you agree with us.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes, such as when completing our online registration form for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
• contacting us at firstname.lastname@example.org; or
• deleting your Street account from within the settings panel of your account
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include:
Transparency: You have the right to be informed about how we use your data. If you think we are doing something with your information that is not covered in this Privacy Notice, you can raise an objection (see below).
Access: You have the right to ask us what personal information we hold about you, and to request a copy, free of charge. Please note if we consider that the request is speculative, excessive, or repetitive, we are able to charge a reasonable fee. This fee will be based on the administrative cost to us of providing the information.\
Objection: You can object to us processing your personal data in certain situations. Please note that this right will not apply in all circumstances. For example, where we are processing information because it is necessary for the provision of our services and (therefore is required to adhere to the terms of our contract with our Members) we will be required to continue processing this information.
Withdraw consent: In circumstances where we are processing your data based on your consent, you can withdraw this consent at any time. Where our processing is based on your consent and such consent is then withdrawn, we may no longer be able to provide our services to you.
Rectification: If you think that the personal data we hold about you is inaccurate or incomplete, you have a right to request that such inaccuracy or incomplete information is rectified.
Erasure: You can ask us to delete your personal data where it is no longer necessary for us to use it, where you have withdrawn consent (if we process based on consent), or where we have no lawful basis for keeping it.
Restriction: You can ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it.
Data portability: You can ask us to provide you, or a third party (if possible), with some of the personal data we hold about you in a commonly used electronic form so that it can be easily transferred.
Appeal: If you are not satisfied with the way that we have dealt with your personal data, please let us know and we will try and resolve your concerns. If you are not satisfied with the outcome, you can make a formal complaint (see ‘How to Complain’ below).
If you would like to exercise any of those rights, please:
• email, call or write to us;
• let us have enough information to identify you, for example your account number, user name, or registration details;
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know the information to which your request relates, including any account or reference numbers, if you have them.
For further information on your rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint/ or by telephone on 0303 123 1113.
You will be deemed to accept such changes from your continued use of the Site and/or our services, except where an update to consent is required, in which case we will request such consent accordingly.
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to email@example.com, write to 11-13 Spear Street, Manchester M1 1JU, or call 0161 464 5730.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Privacy and security are key considerations in the creation and delivery of our products and services. We have assigned specific responsibilities to address privacy and security related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security and privacy engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases containing personal data to authorized persons having a justified need to access such information.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Agent Software Ltd. cancels it. You may cancel your Subscription renewal by contacting Street Group Ltd. customer support team in accordance with the "Termination" clause of these terms.
A valid payment method is required to process the payment for your Subscription. Unless agreed in writing with Us, this payment method shall be an active Direct Debit mandate. Cancellation of a mandate will result in access to the service being temporarily restricted, regardless of whether the account is in arrears. No refund will be provided for a period of restricted access due to mandate cancellation.
You shall provide Street Group Ltd. with accurate and complete billing information including full name, address, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Street Group Ltd. to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Street Group Ltd. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Street Group Ltd., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
A Street Group Ltd. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Except when required by law, all payments to Street Group Ltd. are non-refundable.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You acknowledge and agree that the Software constitutes a valuable proprietary product of Street Group Ltd. and that the Software, together with the terms of this Agreement, shall constitute “Confidential Information.”
You will take reasonable steps to ensure that the Confidential Information is not used or disclosed without prior written consent from Us. You will not permit any third party access to, in any manner, the Confidential Information.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Agent Software Ltd..
Street Group Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Street Group Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
You agree to defend, indemnify and hold harmless Street Group Ltd. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
In no event shall Street Group Ltd., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Street Group Ltd. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Street Group Ltd. ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Street Group Ltd. or any person for whom Street Group Ltd. is responsible, and even if Street Group Ltd. has been advised of the possibility of such loss or damage being incurred.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
If you have any questions about these Terms, please contact us.