Process
Sorto
Property maintenance and repairs software for UK letting agents. Tenants report, contractors accept, your team stays out of the chase.
Overview
Sorto takes the maintenance back-and-forth off your team's plate. Tenants report repairs through a guided flow that filters out the avoidable ones, contractors accept and update jobs from a single link without needing a login, and every message, quote, and decision sits against the right property. Your team stops being the middleman on every repair, jobs close faster, and you have a clean audit trail when landlords ask what happened.
Key Features
- Tenant repair reporting that filters out the noise
Tenants raise issues through a guided flow with self-help and responsibility checks built in, so avoidable repairs get resolved before they reach your inbox. - Contractor adoption without the friction
Contractors accept jobs, post updates, and upload invoices from a unique link, with no login, no app, and no training, so they actually use it instead of falling back to phone calls and WhatsApp. - Smart grouping for nearby repairs
Sorto spots when multiple repairs sit in the same building, street, or postcode and lets you bundle them into a single contractor visit, cutting callouts and contractor bills.
Key Benefits
- Less chasing, less admin.
Repairs move forward without your team sitting in the middle of every email and phone call. - Faster job completion.
When contractors, tenants, and property managers stay in one system, jobs stop stalling on a missed phone call. Repairs close in days, not weeks. - One audit trail per repair.
Every message, quote, and decision lives in one place per job, so landlord reports and end-of-tenancy reviews stop being a fishing expedition.
Getting started
Sorto is set up via a short onboarding call with their team. Book your account setup here. Once your account is live, your Sorto data flows alongside the rest of your property management in Street.co.uk.
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