Company Policies
Find out more about how we operate as a company, and how we process, use and protect your data.
Talk to SalesTerms and conditions
We are Street Systems Limited, company registration number 1216878 and the registered office of which is at 11-13 Spear Street, Manchester M1 1JU. In the following terms “we” “our” and “us” refer to Street Systems and “you” refer to users of street.co.uk (“the Site”).We offer a service (“the Service”) through the Site which allows you, the user, to manage your moving journey.
The Site acts as a platform through which you can easily manage your relationships with participating estate agents who have themselves subscribed to our service, streamline the whole moving process and manage appointments in a unified and simplified manner.
By creating an account through the Site, we and our participating estate agents can communicate more effectively with you. The terms relating to your use of the Site and your account appear below. Please note that where you sign up to the Service via one of our participating estate agents you may enter into additional terms with that estate agent, but these do not affect your relationship with us, which is as set out in these terms and in the Privacy policy at https://street.co.uk/policies. More details with respect to your relationship with participating estate agents is set out below, under Participating Estate Agents and other Third Parties.
These terms are updated from time to time; the latest version is that at the Effective Date given above. By continuing to access or use the Service after the date of any update you will be deemed to have accepted the changes.
For the purposes of these terms, "Data Protection Legislation" means the General Data Protection Regulation, the Data Protection Act 2018 and any other legislation or regulation applying in the UK from time to time which apply to the use or processing of personal data including that relating to privacy and electronic communications.
By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
You must be at least 18 years of age to use our Site and create an account. By using our Site and creating an account, you confirm that you are at least 18 years of age.
Your Account
Your use of the Site and the Service is free of charge.
When you create an account through the Site, you must specify one or more valid means of communication through which we and participating estate agents can contact you; this can be WhatsApp, SMS, email or any other means supported by the Site from time to time. Failure to specify a valid means of communication and to keep those communication details updated will mean that we will be unable to provide the Service and you may miss important appointments or communications.
You will be required to set a password for your account and are advised to keep your password information secure and not share it with any person.
You undertake that all information provided by you for the purposes of registering with us is accurate and complete.
You agree to notify us immediately of any unauthorised use of them or any other breach of security of this Site of which you become aware.
We have the right to disable any account or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
All of your personal data submitted through the Site and via your use of the Service will be held by us in strict accordance with the Data Protection Legislation and the Privacy Policy. Where you indicate specific locations or properties of interest, we reserve the right to share your information relating to those properties or locations with relevant participating estate agents.
Acceptable use of your Account
By signing up to a user account with us, you agree that you will use the account in accordance with our acceptable use standards as set out below, and in particular you will not use the account for any estate agency business or to re-sell or resupply any service competitive with the Service. You further agree that in using the Site or the Service you will not impersonate any other person or use the Site or the Service in any manner which is:
(a) unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
(b) breaches the Data Protection Legislation;
(c) facilitates illegal activity;
(d) infringes the intellectual property rights of any person;
(e) depicts sexually explicit images;
(f) promotes unlawful violence;
(g) discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
(h) otherwise illegal or causes damage or injury to any person or property.
Breach of the acceptable use terms will entitle us to immediately suspend or terminate your use of your account.
Service standards
We will use commercially reasonable endeavours to make the Service available 24 hours a day, seven days a week, except for planned and/or unscheduled maintenance; and we will use reasonable endeavours where possible to give users reasonable notice in advance of any such maintenance.
We will provide the Service with reasonable skill and care, but do not warrant that your use of the Service will be uninterrupted or error-free, or that the Service, and/or the information obtained by you through the Service, will meet your requirements; and we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Service may be subject to limitations, delays and other problems inherent in the use of such online systems and services.
We hold and will maintain all necessary licences, consents, and permissions necessary for the performance of our obligations under these Terms.
Proprietary rights
You acknowledge and agree that we and/or our licensors (including participating estate agents) own all intellectual property rights in the Service, including but not limited to any content made available through the Site which is owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights (including but not limited to market data obtained through your use of the Service), patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
Other than as necessary to enable you to access and use the Service, we do not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Service.
Privacy and personal information
Further details of our privacy policy can be found at https://street.co.uk/policies.
Participating Estate Agents and other Third Parties
We offer participating estate agents the opportunity to subscribe to a variety of services which allow them to use the Street functionality to coordinate their own services. Accordingly, you may be offered the ability to subscribe to the Service via a participating estate agent.
We make no representation, warranty or commitment and will have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such participating estate agent or any transactions completed, and any contract entered into by you with participating estate agents or any other third party.
Any contract entered into and any transaction completed is between you and the relevant third party, and not with us.
Limitation of liability
Except as expressly provided in these Terms:
1. you assume sole responsibility for results obtained from your use of the Service, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information obtained by you through the Service, or any actions that are taken by us on your direction;
2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms; and
3. the Service is provided to you on an “as is” and “as available” basis.
4. Nothing in these Terms excludes our liability for any legal responsibility that we cannot exclude in law.
5. Save as in (a) and (b) above. We are not liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
6. our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to £200.
Confidentiality
Each of us and you may be given access to Confidential Information from the other in order to perform their respective obligations under these Terms. A party’s Confidential Information does not include information that:
1.1.1 is or becomes publicly known other than through any act or omission of the receiving party;
1.1.2 was in the other party’s lawful possession before the disclosure;
1.1.3 is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
1.1.4 is independently developed by the receiving party, which independent development can be shown by written evidence.
Each party must:
1.1.1 hold the other’s Confidential Information in confidence;
1.1.2 not make the other’s Confidential Information available to any third party; and
1.1.3 not use the other’s Confidential Information for any purpose other than the implementation of these Terms and the Service Plan.
You must take all reasonable steps to ensure that our Confidential Information to which you have access is not disclosed or distributed in violation of these Terms.
You and we may disclose Confidential Information to the extent such Confidential Information is required to be disclosed:
(a) by law,
(b) by any governmental or other regulatory authority; or
(c) by a court or other authority of competent jurisdiction,
provided that (i) the party required to disclose the Confidential Information gives the other party as much notice of such disclosure as possible to the extent it is legally permitted to do so and, (ii) where notice of disclosure is not prohibited and is given in accordance with this clause, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
General
No failure or delay by us to exercise any right or remedy provided under these terms or by law constitutes a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy.
These terms, along with the Privacy Policy, constitute the entire agreement between us and you, and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us and you relating to its subject matter.
You acknowledge and agree that in using the Service, you do not rely on, and have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
You agree that you will have no claim for innocent or negligent misrepresentation based on any statement in these terms.We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under these terms but you may not assign or transfer your account or any rights under these terms without our prior written consent.
From time to time the Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We may from time to time change the content of the Site or suspend or discontinue any aspect of our Site, which may include your access to it.
We amend these Terms from time to time by updating them on the Site. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.
We reserve the right to bar users from the Site and/or restrict or disable their access or use of any or all elements of our Services, on a permanent or temporary basis at our sole discretion.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.
Governing law and jurisdiction
The laws of England govern these Terms. You agree that the courts of England have exclusive jurisdiction to settle any dispute or claim arising out of these Terms.
Contact Us
If you have any questions about these Terms, please contact us.
Privacy Policy
This privacy policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
This privacy policy also relates to your use of our website, https://www.street.co.uk/ (referred to as the “Site”) and/or when you download and use any of our apps that we may make available.
We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
We provide the Site as a customer relationship management (“CRM”) tool for our members, who can advertise property details, govern property transactions and update their customers as appropriate. Our members include estate agents and letting agents (“Members”).
This privacy policy applies to personal data held by us. We have a separate policy for data governance arrangements with our Members. You can find this on our website at https://street.co.uk/policies.
This privacy policy is divided into the following sections:
Who we are;
Our website;
Our collection and use of your personal information;
Transfer of your information out of the UK and EEA;
Cookies and similar technologies;
Marketing;
Your rights;
Keeping your personal information secure;
How to complain;
Changes to this website privacy policy; and
How to contact us.
Who Are We
This website is operated by Street Systems Limited (company number 121168781), whose registered office is at 11-13 Spear Street, Manchester M1 1JU (referred to as “we”, “us” and “our”). We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our Website
This privacy policy relates to your use of the Site.Throughout the Site we may link to other websites owned and operated by certain third parties who provide services ancillary to ours, such as Her Majesty’s Land Registry. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access the Site, register with us, contact us, call us, visit us, send us feedback, purchase or use products or services via the Site, post material to the Site, communicate with our Members and/or complete surveys.
We collect this personal information from you either directly, such as when you register with us, contact us or receive services via the Site, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
We also collect personal information about you from other sources, such as our Members, who may provide your details in order for you to access CRM services through the Site or communicate with you through their integrated emailing system.
The personal information we collect about you depends on the particular activities carried out though the Site. This information includes:
your name,
address and contact details;
date of birth;
details of any feedback you give us by phone, email, post or via social media;
information about the services we provide to you; and
your account details, such as username and login details.
We collect personal information about you when you access the Site, register with us, contact us, call us, visit us, send us feedback, purchase or use products or services via the Site, post material to the Site, communicate with our Members and/or complete surveys.
We collect this personal information from you either directly, such as when you register with us, contact us or receive services via the Site, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
We also collect personal information about you from other sources, such as our Members, who may provide your details in order for you to access CRM services through the Site or communicate with you through their integrated emailing system.
The personal information we collect about you depends on the particular activities carried out though the Site. This information includes:
create and manage your account with us;
verify your identity;
provide, and improve, our services;
customise our website and its content to your particular preferences;
notify you of any changes to our website or to our services that may affect you;
and where appropriate, offer you additional services that may be of interest or use to you, or introduce you to third parties who provide such services.
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
Consent: where you have given us clear consent for us to process your personal information for a specific purpose;
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations);
Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
Further information
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
Information collected
Property data, including addresses, locations, images, asking prices, sales history and associated prices (where applicable).
Where we receive information from
From our Members or other third parties, such as the Land Registry
Information collected
We use this information:to create and manage your account with us;
to provide our CRM services through the Site;
to enable our Members to advertise the relevant properties online;
to allow our Members to communicate with you about their services to you;
to assist parties, such as our Members or potential purchasers or tenants, in their research of market and property trends, as well as approximation of property values;
for other commercial purposes, such as to build property databases, identifying trends and automated valuation estimates.
We rely on the following lawful bases for collecting and using this information:
Legitimate interest;
Contract.
To the extent that property data is personal data, such data will often cease to be personal data over the passage of time. Property information will remain available on the Site to provide users of the Site with historical data, such as previous sale and letting prices.
Your name, contact details, current residential address, details relating to properties you are interested in or are seeking to sell and or let, information you provide via communications with us or with our Members through the Site.
Through both you and our Members
We use and share this information:to create and manage your account with us;
to provide our CRM services through the Site;
to enable our Members to advertise the relevant properties online;
to allow our Members to communicate with you about their services to you, including alerts in relation to your property transactions;
to provide clearer and auditable communication between you and our Members in respect of their services to you.
We rely on the following lawful bases for collecting and using this information:
Legitimate interest;
Contract;
Consent (where applicable).
We will store this personal data for 2 years to allow us to provide our services through the Site and to monitor market trends.
Where we hold your consent, we will store this personal data for 2 years to contact you where appropriate in respect of other services provided by both our group and third parties.
After 2 years we may retain such data in an anonymised form to continue to monitor market trends.
Electronic device information, including your internet protocol (IP), the MAC address of the electronic device’s wireless network interface, user preferences in respect of the Site.
Technical data received through electronic device usage by you
We use this information:
to provide our services through the Site;
to review our service provision and provide improvements and optimisations where appropriate;
for troubleshooting, data analysis, statistical and survey purposes.
We rely on the following lawful basis for collecting and using this information:
Legitimate interest.
We will store this personal data for two years to allow us to review and monitor patterns and trends on the Site. After two years we may retain such data in an anonymised form.
Who we share your personal information with
Where we have an appropriate legal basis to do so, we may share personal data with third parties, such as our Members or third party suppliers.
This data sharing enables us to provide our services through the Site, as well as offer you additional services that may be of use or interest to you, or introduce you to third parties who provide such services.
Some of those third-party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.We will not share your personal information with any other third party.
Transfer of your information out of the UK and EEA
We may transfer your personal information outside the United Kingdom (UK) and European Economic Area (EEA).Some countries outside of the UK and EEA do not have the same data protection laws as the UK and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the UK and EEA, any transfer of your personal information will be subject to appropriate relevant safeguards (as permitted under Article 46 of the General Data Protection Regulation) that are designed to help protect your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. We will not otherwise transfer your personal data outside of the area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and similar technologies, such as web beacons, action tags, single-pixel gifs, on our website. These help us recognise you and your device and store some information about your preferences or past actions to improve the user experience when accessing the Site.
Marketing
We would like to send you information about products and services that may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We would also like to share your information with selected third parties, so that they may send you information about their products or services, depending on what you agree with us.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes, such as when completing our online registration form for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
contacting us at support@street.co.uk; or
deleting your Street account from within the settings panel of your account
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your rights
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include:
Transparency: You have the right to be informed about how we use your data. If you think we are doing something with your information that is not covered in this Privacy Notice, you can raise an objection (see below).
Access: You have the right to ask us what personal information we hold about you, and to request a copy, free of charge. Please note if we consider that the request is speculative, excessive, or repetitive, we are able to charge a reasonable fee. This fee will be based on the administrative cost to us of providing the information.
Objection: You can object to us processing your personal data in certain situations. Please note that this right will not apply in all circumstances. For example, where we are processing information because it is necessary for the provision of our services and (therefore is required to adhere to the terms of our contract with our Members) we will be required to continue processing this information.
Withdraw consent: In circumstances where we are processing your data based on your consent, you can withdraw this consent at any time. Where our processing is based on your consent and such consent is then withdrawn, we may no longer be able to provide our services to you.
Rectification: If you think that the personal data we hold about you is inaccurate or incomplete, you have a right to request that such inaccuracy or incomplete information is rectified.
Erasure: You can ask us to delete your personal data where it is no longer necessary for us to use it, where you have withdrawn consent (if we process based on consent), or where we have no lawful basis for keeping it.
Restriction: You can ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it.
Data portability: You can ask us to provide you, or a third party (if possible), with some of the personal data we hold about you in a commonly used electronic form so that it can be easily transferred.
Appeal: If you are not satisfied with the way that we have dealt with your personal data, please let us know and we will try and resolve your concerns. If you are not satisfied with the outcome, you can make a formal complaint (see ‘How to Complain’ below).
If you would like to exercise any of those rights, please:
email, call or write to us;
let us have enough information to identify you, for example your account number, user name, or registration details;
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know the information to which your request relates, including any account or reference numbers, if you have them.
For further information on your rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint/ or by telephone on 0303 123 1113.
Changes to this website privacy policy
This website privacy policy was last updated on 22nd October 2020.We may change this privacy policy from time to time, so please check back frequently to see any updates or changes. Any changes we may make to the privacy policy in the future will be posted on the Site for your information.
You will be deemed to accept such changes from your continued use of the Site and/or our services, except where an update to consent is required, in which case we will request such consent accordingly.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to support@street.co.uk, write to 11-13 Spear Street, Manchester M1 1JU, or call 0161 464 5730.
