Your tenants self-serve. Your team handles less.
What it is
The Tenant App gives tenants instant access to their tenancy details, maintenance tracking, and AI-powered repair advice, all under your agency's branding. Fewer inbound calls. Faster resolutions. Happier tenants.
Who benefits
Tenant. Check tenancy details, report a repair with photos, and track ongoing maintenance jobs from one app, at any time of day.
Lettings agent. Maintenance requests arrive in Street fully formed with a description and photos already attached, so there's no back-and-forth before the job can be acted on.
Property manager. Tenant queries that would have been phone calls get handled through the app instead, freeing your team to focus on the things that genuinely need human attention.
Your brand. Your tenants. One app.
See how tenants check tenancy details, report repairs with photos, and get instant AI-powered advice on common issues.
20%
Fewer inbound requests. The AI maintenance feature resolves one in five jobs before they reach your team.
24/7
Availability. Tenants report issues and check tenancy details at any time, without waiting for office hours.
£0
Extra cost. Included in your standard Street subscription. No bolt-on, no additional fee.
Frustrated tenants call. Tenants with the right tools self-serve.
The Tenant App handles common issues before they reach your team. When a job does need your attention, it arrives with a full description and photos already attached.
Everything a tenant needs to know, available on demand.
The tenancy tab gives every tenant a clear view of their key details the moment they log in. Rent amount, payment frequency, next payment date, and tenancy expiry are all visible without them needing to call the office. Upcoming inspections appear here too, showing the date, time, and which agent will be attending. Branch contact details are a tap away if they need to get in touch.
- Tenancy information: Rent amount, frequency, next payment date, and expiry date in one place. The next rent payment date shows when accounting is managed in Street with a recurring rent charge set up.
- Upcoming inspections: Date, time, and attending agent displayed automatically when an inspection is scheduled.
- Branch contact details: Tenants reach your team directly from the app with a single tap.
Repairs reported, advised, and tracked. Without the phone calls.
Tenants type in the problem and the AI responds instantly with step-by-step guidance in any language, at any time of day. One in five issues gets resolved this way before a job is even logged. For anything that needs your team, the tenant submits a description and photos through the app. The job arrives in Street fully formed, ready to assign, with automatic updates keeping the tenant informed as it progresses.
- AI-powered advice: Instant guidance on common issues including damp, blocked sinks, and lighting faults.
- Any language: The AI responds in any language, so every tenant gets the same quality of support.
- Self-resolution: One in five jobs resolved before they reach your team, reducing inbound requests by 20%.
- Photo uploads: Tenants attach photos so your team and contractors see exactly what needs fixing.
- Feeds into Street: Every request arrives in your Street account with an instant notification.
- Live status updates: Push notifications keep tenants informed as the job progresses.
- Emergency links: Quick links to emergency contacts available directly in the app.
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Frequently asked questions
Yes. The app automatically adopts your agency's name, logo, and brand colours on login. Your tenants see your brand throughout, with your contact details available directly in the app.
Bank-level encryption. GDPR compliant. Data stored securely in UK data centres.
Yes. Enable or disable features by tenant or property. Full control.