Instant support for tenants, even out of hours.
What it is
Tenants describe maintenance issues in their own words, in any language. Street.co.uk serves step-by-step advice from trusted UK property guidance, so common problems can be resolved without a report being raised. When a report is needed, it lands fully documented, with the detail you need to instruct the right contractor first time.
Who benefits
Tenant. Describe the issue in your own words, in any language. Get step-by-step advice straight away. If it doesn't resolve it, raise a report and the agent takes it from there.
Agent. Fewer reports landing in your queue. The ones that do arrive properly documented, with photos, videos, urgency and the detail you need to instruct the right contractor first time.
Landlord. Many issues resolve before they ever become a report. The ones that do come through arrive with the context needed to act, not chase.
Some issues never need to become a report.
A tenant describes the issue in their own words. Street.co.uk gives them step-by-step advice from trusted UK property guidance. If it works, the issue is resolved. If not, you receive a more detailed report than before.
20%
Of issues resolve themselves before becoming a report.
24/7
First-response support for tenants, in any language, day or night.
Detailed
Reports come in with boiler make, model, error code and contact preferences. Instruct the right contractor first time.
Maintenance becomes predictable. Tenants get instant help, you get fewer and better reports.
Faster resolutions. Happier tenants. Less work for your team.
Many issues resolve before they reach your team. The reports that do come through arrive properly documented, so you can instruct the right contractor first time. Your team spends less time triaging and more on the things that matter.
Tenants get help straight away. You get fewer reports.
A tenant describes the issue in their own words, in any language. Street.co.uk serves step-by-step advice sourced from trusted UK property guidance: resetting boiler pressure, bleeding a radiator, checking a circuit breaker. If the advice works, the issue never becomes a report. If it doesn't, the tenant submits a report that's more detailed than before, with boiler make, model, error code, primary contact and preferred contact method. You receive fewer reports, and the ones that come through are actually useful.
- Drawn from trusted UK property guidance: Boiler pressure, radiator bleeds, circuit breakers. Clear, step-by-step instructions a tenant can follow themselves.
- Available in any language: A tenant can describe the issue in their own language, and the advice comes back in the same language.
- Better reports when they're needed: If the advice doesn't resolve it, the report that lands in your queue includes the detail you need to instruct the right contractor first time.
Complete context before you pick up the phone.
If the advice doesn't fix it, the tenant submits a more detailed report. They upload photos or videos on the spot and rate urgency, low, medium or high. Everything attaches to the report automatically. No email chains, no 'can you send photos?' calls. You receive a fully documented report with the problem, the evidence and the context you need to instruct the right contractor first time.
From report to resolved. Everything in Street.co.uk.
A tenant submits a maintenance request from their app. It lands in your maintenance dashboard as a pending request, with their description, the details they've entered, and a branch notification so nothing sits unseen. You review it, decide it needs action, and create a job. From there, the whole process stays in one place.
- Add contractors and request quotes: Add one or multiple contractors and request quotes directly through Street.co.uk. The request goes out, the quote comes back. Same workflow, no chasing.
- Landlord approves from their app: Quote lands in the landlord's Street.co.uk account. They approve from phone, tablet or desktop, or you instruct on their behalf. One step, contractor's cleared.
- Automated notifications at every stage: Job created, quote requested, quote added, job instructed, job completed. Street.co.uk notifies the right people at the right time. You choose which notifications are on and what they say.
- Complete the loop: Mark the job done, add the invoice, mark it paid. The full audit trail lives on the property record. First report through to final payment.
"
"There are now fewer tenant questions, because they can access things via their own app. It's eased the pressure on the team, reducing their stress levels and they can now focus on higher-value, complex issues that genuinely require their expertise."
Maria Morgan-Geen, Managing Director, Platinum Properties
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