AI Maintenance Triage
What it is
An AI maintenance triage system that answers tenant requests first with diagnostic questions, suggests self-fixes to resolve about 20% of issues, collects photos and urgency ratings for escalations, and creates fully documented contractor job tickets with automated invoice reading and landlord approval workflows.
Who benefits
Tenant. AI tries to fix it first. Often it works—they feel empowered. If not, one photo upload and they're done. Agent handles it from there.
Agent. No more diagnosis calls. Tickets arrive with full context: photos, videos, urgency, problem type. Create a job in one click. Contractor knows exactly what they're walking into.
Landlord. 20% of issues never hit your desk—tenants fix them themselves. Urgent problems route straight to contractors. Risk drops. Tenant satisfaction climbs.
20% of maintenance calls never reach you.
Tenant: "Heating not working." AI asks context questions in seconds and suggests a fix.
20%
Of maintenance requests self-resolved—tenants fix themselves, saving contractor calls.
Complete
Context with photos, videos, and urgency attached—contractors walk in informed.
Instant
Invoice verification and landlord approval—no manual processing or spreadsheets.
Maintenance becomes predictable—no guessing, no delays, and tenants feel supported.
Many issues resolve without contractors. Urgent problems stay urgent. Contractors arrive fully briefed. Invoices process without friction. Your team spends less time on triaging and more on relationships.
20% of maintenance calls never reach you.
Tenant: "Heating not working." AI asks context questions in seconds. Which room? When did it stop? Is the boiler display lit? Based on the answers, it suggests a fix: reset boiler pressure, bleed the radiator, check the thermostat. Tenant tries it. It works. They're happier. You saved a contractor call. If the suggestion doesn't work, escalation is instant—no loops, no back-and-forth.
- Learns from your history: AI analyses your previous tickets. Builds troubleshooting flows specific to your properties and common issues.
- Tenant self-fixes common problems: Boiler pressure, radiator bleeds, circuit breakers. Tenants can handle these. They feel capable. You save labour.
- Everything else escalates instantly: If AI can't solve it, escalation happens immediately. No delays. No loops. Urgent issues stay urgent.
Complete context before you pick up the phone.
If AI can't solve it, tenant uploads photos or videos on the spot. They rate urgency: low, medium, high. All attached to the ticket automatically. No email chains. No "can you send photos?" calls. You receive a fully documented ticket. Photos there. Videos there. Urgency flagged. Problem diagnosed. Contractor details pre-filled. Everything in one place. Ready to act.
From ticket to contractor in seconds.
You view the maintenance dashboard. Ticket is fully documented: problem, photos, urgency, tenant notes. You review. One click creates a job. Contractor appears in your approved list, filtered by trade. Select them. Landlord gets notified. Contractor gets the job on their mobile app. Tenant gets a tracking link. Done.
- Search contractors by trade: Plumber needed? Filter your approved list by plumbing. See availability. One-click assignment.
- Quote and approval in the workflow: Send job to contractor. They quote directly in Street. Forward quote to landlord. Landlord approves in one click. Contractor notified to proceed.
- Real-time status updates: Contractor marks arrival, in-progress, completed. Tenant sees it live. Landlord sees it live. No "where's the plumber" calls.
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