Chris Davies Estate Agents

Published Jun 16, 2026

Chris Davies had spent over a decade on their previous CRM. It worked well enough, until the provider announced a 21% price increase overnight. The hike was driven by the provider phasing out the legacy product in favour of a newer platform, but a demo of that replacement left Andrew looking elsewhere.

Beyond the CRM question, the bigger issue was operational.

The traditional onboarding process for a property involved a valuation visit, a return trip to photograph and measure, then hours back at the office typing up dictaphone recordings and uploading photos. For a typical four-bedroom detached house, that added up to around 3.5 hours of work before a listing went anywhere near the market.

For an agency that prides itself on being a community presence, that admin burden meant less time doing what mattered most: talking to people and winning instructions.

Andrew first encountered Street.co.uk at EA Masters in London, where the company had been exhibiting for several years. After a couple of strong introductions, he made the switch in July 2023.

The biggest day-to-day change came from the mobile app. Where the old process relied on dictaphones and return trips to the office, Street.co.uk's agent app lets the team capture everything on site.

The voice recognition tool has been particularly valuable.

A quick edit back at the office and the listing is ready to send to the seller for approval.

The seller-facing app has added another layer of efficiency. Rather than back-and-forth phone calls to proof brochure details, sellers review and amend listings directly through the app.

Andrew also values the AI photo editor, particularly the blue sky replacement feature. In a part of Wales where grey skies are more common than blue ones, the tool has proven its worth.

The numbers tell a clear story. Where initial onboarding previously consumed half a day's work, it now takes around 90 minutes.

Those reclaimed hours have a direct commercial impact.

Andrew also acknowledges that the efficiency gains have eased headcount pressure on the business. People remain at the heart of the operation, but the technology has bought the team room to grow.

Support has been another standout. Coming from a platform where support was lacking, Andrew has found Street.co.uk's approach refreshing.

He is equally positive about the company's willingness to listen to feedback, noting that Street.co.uk is continually evolving to make the product better.

With the market building momentum and the sales operation running efficiently on Street.co.uk, Andrew has his eye on bringing the lettings side of the business onto the platform too.

Consolidating both sides of the business into one CRM would be the natural next step for an agency that has already seen what automation and the right technology can do for its daily operations.