Chris Davies Estate Agents
Saving Time While Elevating Service: How Chris Davies Estate Agents Unlocked Efficiency with Street.co.uk
Chris Davies Estate Agents is an award-winning independent agency with three residential branches along the Vale of Glamorgan corridor in South Wales. With over 35 years in the industry and a reputation built on customer service and consistency, the agency has grown to a 12-strong team committed to doing things the right way, without cutting corners. Under the leadership of Managing Director Andrew Fenton, the business continues to evolve, balancing traditional values with modern innovation.
The Challenge
Before moving to Street.co.uk, Chris Davies Estate Agents had been with their previous CRM for 11 years. Despite their early enthusiasm for the system, rising costs and a poor transition to newer corporate tools prompted Andrew to look elsewhere.
Manual tasks—particularly around property onboarding—were draining time and leaving room for human error. The team needed a smarter way to work, one that offered automation and ease without sacrificing control.
As Andrew put it, “Whilst we still need people and we always will, but if we can make the job that little bit easier... That's a no-brainer.”
The Solution
Street.co.uk offered a clean break from the manual inefficiencies of the past. From day one, Andrew noticed how the system helped reduce admin and speed up everyday processes, especially when getting a property from valuation to live listing. Features like instant letter generation, digital signatures, automated feedback workflows, and smart notifications transformed how the team operated.
“It’s just so grown up as a CRM. It’s slick, automated, and seamless. And it was 100% the right decision for our business.”
The Street.co.uk App also plays a major role, empowering team members to capture feedback, update property details, and manage listings while out on appointments.
“If you’re out on the road all day, being able to use the app to send feedback directly is absolutely essential and a total game-changer”
The Results
Since switching to Street.co.uk, Chris Davies Estate Agents has dramatically improved internal efficiency. Time once spent on repetitive admin tasks is now reinvested into client service, without needing to expand the team.
“We haven’t changed who we are, but we’ve made everything we do slicker. Street.co.uk just speeds things up and makes life easier.”
With around 85% of their clients now embracing the consumer-facing app, Chris Davies Estate Agents is also delivering a more transparent, modern experience for sellers - all while retaining the personal touch that earned them multiple double-gold awards in the Best Estate Agent Guide.
“I genuinely believe there is no better product out there. I’d say: don’t go anywhere else. Choosing Street.co.uk two years ago was absolutely the right decision - 100%.”
If you want to learn more about how Street.co.uk can help your agency improve efficiency, speak to a member of the team today.
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