Streamlining Lettings Management: Street Software's Role in Jackie Oliver & Co.'s Growth

Hi, I’m Andy and I work at Jackie Oliver and Company. We are a small, perfectly formed, independent family firm.

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Street for Letting's biggest first significant improvement is having all of the information in the right place from the get go, but the thing the guys like about Street.co.uk downstairs is everything is in one place. You are not rummaging around, you're not clicking onto different platforms. It's all there and it's being added to over and over again.

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I'm doing a lot of work with Jonathan Yarwood on the development of the letting side at the moment. I ask him countless stupid questions, but by the same token he can ask me about how it's working for us on the ground and how it's working as an agent and if you're going to develop a software for a particular field, you do need to have people in that field who are actually using it and helping with that development. 

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Street.co.uk is the first interaction I've had with an organisation where they really understand that. You can make software really pretty and really fancy, but if it doesn't do the job and you are not asking the people, if it does the job, then you can roll an idea around and say “we think it should do this” that's great, but if there's no use for that for the end consumer, you're wasting your time. 

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Innovation's great, but the end result has to be better for the consumer and whilst we are a consumer of the product, we have our own consumers. So we might want to streamline something and make it better for us, but if that doesn't make it better for our customers, then it's a no-no.

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The innovation we're seeing in Street.co.uk, it's very much geared towards “will this make it better for that final end user?” And that is absolutely what Street.co.uk do. They are building a platform and software with all of its bells, whistles and functionality for the people that are gonna be using it.

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Traditionally, finding software that has performed as well for lettings as it has for sales has been really, really difficult and there's always been compromise and we've looked a lot at lots of different kit over the years. Finding software that's up to the mark to deliver to the same high standard, has always been the sticking point.

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Street.co.uk is the first product that without any shadow of a doubt, you can scale up and you can increase your capacity. You can't keep putting staff in, so you need technology that enables you to increase your capacity without watering down your service delivery.

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