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case study

Number One Real Estate

The dramatic rise from unknown start-up to top-tier agent in 18 months.

When Director Katie Darlow first partnered with one and a half years ago, her start-up agency was struggling to keep up all the day-to-day admin.

Katie and her agents were spending too much time on back-and-forth phone calls between clients and applicants, which was preventing them from focusing on other more important and higher priority matters.

Why Katie chose

Katie partnered with towards the end of 2020 after favouring the CRM’s modern appearance, ease of navigation, and smart features that would cut hours of admin from her team's day.

One of the tools that really stood out to Number One Real Estate was our proprietary online booking engine. Unlike some other tools available, doesn't just fill empty slots, our booking system intelligently identifies the most efficient time slots by taking into account several factors, such as agent and vendor/landlord availability, job roles, travel time and traffic.

Katie said: “The software had fantastic tools, such as booking ‘lightening bolt’ slots for viewings and being intuitive with providing the weather forecast for upcoming listings.”

Revolutionising the moving experience.

Using, Number One Real Estate has transformed the way they do business.  

Since January 1st 2022, 77% of Number One Real Estate’s viewings have been confirmed by the vendor online through’s client portal.

This means Katie and her team have saved a substantial amount of time on manually confirming viewings and back-and-forth phone calls - instead, allowing the vendor to self-serve and confirm the appointment with one easy click.

The impact. has helped Katie turn Number One Real Estate from a previously unknown start-up into a fierce competitor in the market by making them operate more efficiently and giving them an instruction-winning USP.

As well as being rated Excellent in the Best Estate Agent Guide 2022, Number One Real Estate has become a major player in the Newport region - ranking within the top 3 agencies in her local area. Not to mention, Katie’s agency is the number one agent based on average time to sell!

Katie commented: “The mobile app has made a big difference in providing feedback to our vendors, being able to access the diary ‘on the move’ and access any important information on viewings.

“More recently the checklist facility ensures our procedures are consistent and all steps are always followed when onboarding properties or agreeing sales.” has helped Number One Real Estate streamline their processes, cut admin time, and focus on securing viewings and progressing sales.


Number One Real Estate's success.

Katie and her team have achieved incredible things on - securing every business opportunity and converting them to grow real revenue.


Enquiries handled outside office hours


Number of properties sold

£111 mil

Value of properties sold