‍How Street.co.uk’s AI helps cut inbound maintenance requests.

The AI Maintenance tool cuts inbound maintenance requests by 20% while giving your tenants a next-level lettings experience. In the app, tenants have the ability to report any issues with their property in their own words. When submitting an issue, they’ll have instant access to actionable advice on all common maintenance problems directly within the app, including things like damp, mould, blocked sinks, and lighting.

Accessible 24 hours a day, your tenants can get support around the clock, rather than having to wait for you to respond during office hours - there are even quick links for assistance regarding property emergencies, such as smelling gas, which directs them to the right help without delay

In cases where language may be a barrier, Street.co.uk will streamline the entire process, making it easier for both you and your customers. Street AI can understand requests from your tenants in any language so there’s no need to spend additional time struggling to communicate issues and resolutions.

When the artificial intelligence can’t instantly resolve the issue, your tenants are prompted to provide further detail to contextualise the request. In these cases, you’ll receive a detailed report supported by photos and videos to give you more detail surrounding the issue, meaning it’s easier to instruct the right contractor first time.

What are the benefits of using AI to help with maintenance requests?

With access to the AI’s simple, actionable advice directly from the app, this feature will see an incredible 1 in 5 jobs being resolved by self-serving tenants with no intervention required from your side. This doesn’t only save you time, but it also ensures that there’s no wasted spend for your landlords on small issues that can be easily fixed.

Rather than vague phone calls and frantic note-taking for more complex issues your tenants will submit their request in the app which will automatically sync to your Street.co.uk CRM, without any extra steps from you. Detailed reports supported by visual evidence will offer you deeper insights into tricky requests and equip you with everything you need to contact the correct contractor, at the first submission of the request. With a more comprehensive understanding of every request, these issues are handled faster, keeping tenants happy while proving that you’re taking their requests seriously. 

And these requests have never been easier to track…. Rather than hand-written notes, or passing information to your colleagues, you can easily keep track of all requests for simple and stress-free task management. In your personal or shared dashboard, you can view everything from Maintenance Requests Submitted via the App to Active Jobs, all in a few clicks.

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The traditional way of handling maintenance issues has long taken up too much of agents’ time, as well as stressing landlords and frustrating tenants. Relying on AI-driven solutions to alleviate some of the pressures of inbound requests doesn’t just speed up the process for you, but ensures no wasted spend for your landlords, and helps tenants feel that all their issues are seen and heard, something which is vital for any agency hoping to secure repeat custom.

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