‍32% of consumers will abandon a brand or service they love after just one negative experience. For estate agents, this could be anything from a lack of updates in the sales process, slow replies from their agent, or oversights when booking property viewings. 

On the flip side, happy clients can mean repeat business, positive reviews, and valuable word-of-mouth referrals. 

Suffice to say, establishing a strong relationship with your clients is vital – but with operational tasks piling up, finding the time to focus on relationship-building can be challenging for any estate agent. 

Enter Street AI. Street.co.uk’s industry-specific AI tool streamlines repetitive, administrative processes and frees up estate agents to do what they do best: connect with clients.

This blog explores practical ways you can leverage Street AI and its suite of features to enhance client relationships and drive your agency’s growth.

1. Show off your agency’s value with Listing Performance Reports

Demonstrating transparency and expertise

Like with any product or service, vendors or landlords want to know that they’re getting value for their money after they instruct you – particularly if their property is taking longer than expected to sell or let.

And, with research showing that only 14% of home movers trust their estate agent, (and your competitors looking to capitalise on that distrust) you should prioritise communicating to clients how much work you’re putting into marketing their property. 

Listing (or Customer) Performance Reports are the perfect way to keep vendors and landlords in the loop, practice transparent communication, and show off your expertise with data-backed recommendations.

So, what’s the catch? 

As most agents know, manually gathering viewing feedback, analysing pricing sentiment, and sending reports can be incredibly time-consuming – so in particularly busy periods, you might not have the resource to spare. 

The good news? With Street AI, you don’t have to miss out on the benefits of Listing Performance Reporting. Street.co.uk uses Natural Language Processing (NLP) technology to automatically gather and analyse feedback from viewings, summarising responses in a clear, easy-to-understand format. 

At a glance, vendors and landlords can see feedback on pricing, along with property portal views, applicants matched, emails sent, clicks and opens, enquiries, viewings booked, feedback received and, of course, offers received. 

And while AI does the heavy lifting, you’re free to add your own expert, actionable recommendations – backed by data – to strengthen your position as a trusted advisor.

In short, these reports not only save agents hours of manual work, but also improve communication with clients, keeping them informed and engaged throughout the process.

2. Gather Material Information (without hassling vendors) with Property Information Questionnaires

Reducing client stress while staying compliant

Navigating compliance can be a daunting task for estate agents and clients alike – particularly during the (already stressful) process of selling or letting a property.

With the introduction of the National Trading Standards Estate and Letting Agency Team (NTSLEAT)’s Material Information guidelines, agents are required to provide the information about a property laid out in Part A, B and C within their listings. Gathering this information can take anywhere from days to weeks, and mean frustrating back-and-forth between agents and vendors or landlords.

Street.co.uk’s Property Information Questionnaire (PIQ) feature simplifies the process by automating data collection and pre-filling forms using predictive AI. By pulling information from our sister company, Spectre Property Reports, Street.co.uk pre-fills sections of the PIQ, minimising manual input for clients, and making it easier for agents to stay compliant.

By offering self-serve PIQs that vendors or landlords can complete via a simple mobile app, and auto-filling fields that your clients may not know themselves, you can eliminate the stress of tracking down this information for both parties – and get properties live on portals faster.

3. Enhance client interactions with Street AI Custom Writing Styles

Automating busywork to focus on personal connections

A client’s perception of their estate agent is often shaped by how they communicate, so it’s important to keep this professional, timely, and consistent with your agency’s tone of voice.

Unsurprisingly, though, this can take up a significant portion of an agent’s time. One study suggests that communication and relationship management tasks, like speaking to landlords or vendors, take agents, on average, a combined 22.8 hours per week.

What’s more, with most agency’s resources already stretched, missing a typo, or firing off an unprofessional email, can be all too easy.

Street AI lets you create professional, on-brand client communications in seconds, without compromising on quality.

With Street AI Custom Writing Styles, agents can train the tool to match their agency's unique tone by inputting 3-5 of their favourite emails or property descriptions. This keeps things consistent, so clients always feel like they're getting a message that's just for them — not a generic, one-size-fits-all response.

This means you no longer have to worry about unprofessional emails slipping through the net, clients get a quick, polished response every time, and you get your time back to focus on work that matters.

Street AI turns your agency into a high-efficiency operation, allowing you to spend less time on admin and more time nurturing relationships that matter.

4. Deliver exceptional service for landlords and tenants with AI Maintenance Reporting

Keep clients happy through proactive management

Managing properties involves juggling maintenance requests, responding to tenants, and dealing with contractors  — all while keeping costs low for landlords. While this is no easy feat, there is a way you can manage all of the above. 

AI tools like Street AI Maintenance slash inbound requests by 20% by providing a self-serve option for tenants to submit their problem, while NLP technology automatically triages their issue. 

For non-urgent requests, tenants will be provided with instant guidance to help them resolve their issue, and for emergencies, AI will ensure the tenant is directed to an appropriate contact.

This way, you can increase first-time fixes, reduce call-out costs, and improve tenant satisfaction – which all translates to happier landlords. 

And in the meantime? You can focus on growing your lettings portfolio and winning more landlords.

Let AI do the busywork, while you provide an irreplaceable service 

In a world where consumers have 24/7 access to their banking, their utility bills, and even their medical history, your clients’ expectations are higher than ever. 

They demand efficiency, transparency, and professionalism — all while valuing the human touch that estate agents provide. Street AI bridges this gap, automating time-consuming tasks while empowering agents to focus on building trust and delivering a personalised service.

By leveraging the powerful features of Street AI — such as Listing Performance Reports, AI Tenant Maintenance, Custom Writing Styles and Property Information Questionnaires — you can revolutionise the way your agency connects with clients. 

The result? Happier clients, stronger relationships, and a thriving business that stays ahead of the competition.

Ready to delight your clients and save hundreds of hours of your agents’ time? Try Street AI today.

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