But fielding tenants’ maintenance requests can be time-intensive, and inefficient. At Street.co.uk, we found that there are traditionally over 20 touchpoints for just one maintenance request, across tenant, landlord, agent and contractor. 

Letting agents, on average, spend 9.2 hours a week on tenant maintenance requests. That’s time that could be spent winning new instructions, or building key relationships with existing clients.

Here’s where AI comes in. While 75% of agents already find AI to be helpful with day-to-day tasks and marketing content generation, the industry is just scratching the surface of what AI can do for it. 

At Street.co.uk, we didn’t think agents should have to choose between great service, or their time – so we levelled-up our existing Maintenance Reporting feature. 

In this article, we’ll share how AI-powered maintenance reporting software can help you win more landlords, while saving time for what you do best. 

For more guidance on boosting efficiency with AI, download our new guide.

Save landlords time and money – and avoid disruptions

When they choose your full property management service, landlords are looking to you to shoulder the burden of going back-and-forth with tenants, dealing with contractors, and, ultimately, keeping their properties tenanted, safe, and providing income. All without bothering them too much. No pressure.

It stands to reason, then, that if you do your job well, you’ll keep your landlords happy. But, if every other letting agent does the same, how can you set yourself apart?

By offering more efficient, less expensive, property maintenance.

‍Street.co.uk’s AI Maintenance tool gives you an edge against your competitors by providing tenants with reliable, actionable advice so they can resolve issues on their own, increasing first-time fixes, and lowering maintenance costs associated with unnecessary repairs. 

With Street.co.uk, you don’t need to bother your landlords with complaints of damp or a blocked sink. AI Maintenance provides step-by-step advice for all common maintenance issues, meaning 1 in 5 jobs can be resolved instantly by tenants themselves.

What does that leave you with? Happy landlords, and happy tenants.

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Slash inbound maintenance requests and win back your time

Sick of spending weeks resolving a tenant maintenance query, just for another to pop up a day later? We get it.

Sometimes, managing property maintenance can feel relentless. Until now.

‍Street.co.uk’s AI Maintenance tool uses AI to intercept all maintenance queries, guiding tenants to clear, conclusive advice or providing you with a report for more serious issues.

By harnessing the power of AI Maintenance, you can slash your inbound maintenance requests by up to 20%, reduce your live cases, and finally reclaim your inbox.

Provide the convenient, modern user experience tenants crave

Ever come into work to an inbox full of maintenance requests (and chaser messages) while you were out-of-hours? However frustrating it can be, tenants expect convenience. And when you fall short, this can leave a sour taste in their mouths.

Traditional maintenance reporting just doesn’t deliver the instant response tenants have come to expect from other products and services – but AI can.

‍Street.co.uk’s AI Maintenance dials convenience up a notch by empowering tenants to self-serve. All they have to do is type in their issue in their own words (and in any language), and they’ll be instantly guided to conclusive solutions, 24 hours a day, 7 days a week. Without sending multiple messages, or having to search through lengthy FAQs.

And if tenants do need you to get in touch? They can choose their preferred method of communication and primary contact, or access quick links in emergencies, for ultra-efficient resolution.

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Save your resources for providing excellent service, when tenants really need it

Of course, there are some instances, like emergencies, where your tenants will need more detailed assistance. 

Previously, getting the right contractor out to tenants and resolving the issue may have been delayed by inaccurate reports, or tenants providing insufficient details about their issue. With AI Maintenance, this is a thing of the past. Now, tenants will be prompted to provide key details (with helpful suggestions for things like boiler make, model and error codes) alongside every report, so you can minimise delays. (It’s important to note that, in emergency cases, Street.co.uk will always prioritise tenant safety, and will guide them to seek instant help through quick links – before pulling a report.)

By completely cutting out the slow, manual extra step of gathering more information, you can exceed tenants’ expectations, and concentrate on delivering excellent service. Every time.

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Streamlined maintenance reporting - all included with Street.co.uk

Street Lettings’ Maintenance workflow isn’t just made up of AI-powered reporting processes – it’s a true end-to-end solution. With automated notifications, contractor management, KPI dashboards, and easy-to-use, native apps for tenants, landlords and agents, Street.co.uk’s AI Maintenance Workflow is the new, improved way to manage property. 

And, unlike other solutions on the market, Street.co.uk’s AI Maintenance Workflow is 100% included with Street Lettings. Not a bolt-on or extra subscription in sight.

So, whether you’re a multi-branch business or smaller lettings agency looking to expand your portfolio, why not invest in a tenant maintenance process that will delight both landlords and tenants alike?

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Want to impress landlords and tenants with a new, improved tenant maintenance process? See AI Maintenance in action by booking a demo today.

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